Support & Help
Hi 👋 — we're a small team that genuinely reads every message. Whatever you need help with, we'll respond fast.
Response times
We aim to respond to every message within these targets. Outliers happen on weekends and holidays.
- General support — within 24 hours
- Paid Pro / Team customers — within 4 business hours
- Security reports — initial acknowledgement within 6 hours
- Privacy / data requests — within 30 days as required by GDPR / CCPA / India DPDP
Common questions
How do I cancel my subscription?
Open Settings → Billing → Customer Portal. Stripe will let you cancel, pause or switch plans. Cancellation takes effect at the end of the current billing cycle and you keep access until then.
How do I delete my account?
Open Settings → Profile → Delete Account, or email privacy@teamnest.ai from the address registered to your account. We delete your data within 30 days; backups within 90.
I think someone else got into my account
Reset your password from the login page, then email security@teamnest.ai with the approximate time you noticed the issue. We'll force-revoke all your sessions and audit the access log.
Is my chat data used to train AI models?
No. We use the enterprise / zero-data-retention API tier of every provider (OpenAI, Anthropic, Google, etc.) which contractually prevents your messages from being used to train their models. See our Privacy Policy for details.
How do AI credits work?
Each AI research call deducts credits based on the model used (free tier ships with 300 credits / month, resets on the first of the calendar month). Premium models (GPT-5, Claude Opus, Gemini Pro) cost more credits than the default fast models. You can top up at any time in the Billing page.
I run a workspace — who can invite people?
Owners and admins can invite from Team Admin → Invite. Guest collaborators (single-chat scope) can be added by any chat member with permission.
Other ways to reach us
For postal correspondence:
TeamNest
1111B S Governors Ave, Suite 6433
Dover, DE 19904
United States